About us
Following The Passion
Chimwemwe Nkhoma (Chimzy), BCompSc, BCompSc (Honours), MBA Director
Many businesses are encountering the formidable challenge of achieving substantial growth, retaining exceptional talent, and satisfying customers or clients, often preoccupied with a cycle of creating and putting out fires. These businesses face challenges from inefficient systems, ineffective processes, and excessive administrative burdens. These distractions hinder their ability to innovate products and services that delight customers. It’s important to note that the efficacy of your business processes directly influences your growth potential. When these processes stagnate, they prevent businesses from achieving a brighter and more prosperous future.
At Process Elevation, we are passionate about empowering businesses to gain clarity and insight into their operations, enabling them to thrive and reach their full potential. We endeavour to simplify complexity, clarify the significance and purpose of actions, and design processes and systems that alleviate stress for your workforce. This approach enables your business to reclaim time and concentrate on what truly matters: serving customers and fostering sustainable growth.
We are passionate, empathetic, solution-oriented and globally-minded. Our clientele is international, diverse and driven by a desire for efficiency, effectiveness and growth. We speak with our clients as equals, sharing our experiences and frustrations to build a sense of camaraderie. Our communication style is conversational yet professional, focusing on personal stories and real-world examples. We provide not merely a service, but also a partnership and a journey towards success.
We look forward to working with you.
Welcome to Process Elevation
We design and optimise business processes to help companies improve work quality and employee satisfaction for sustainable growth. Our commitment is to clients who want to create positive change and scale their businesses through streamlined workflows. We offer process analysis, redesign and implementation services that simplify operations and empower people. Our consultative approach provides the tools and guidance needed to fulfil the promise of a more efficient and engaging workplace.
We work closely with business owners, project sponsors, business development managers and other key decision makers in businesses across various industries looking to optimise or automate their operational processes to efficiently scale their businesses.
Our Values
To uplift businesses by designing, automating, and optimising process workflows that eliminate waste, reduce operational costs, and enhance the quality of work, productivity, well-being, and purpose to win back time for innovation. We provide an easygoing approach to process optimisation that improves the quality of work and life. We emphasise empowering your team and sustaining positive change through continuous process improvement.
The Problems We Solve
Duplicate Processes
Unnecessarily increase time to complete work as well as operational cost and create a data management nightmare, often as a result of poor data structure
Complex Processes
Difficult to understand, not clear where they start or end and often require employees to seek assistance from other team members, which in turn wastes their time to complete their work
Tedious manual processes
Rob businesses valuable time, tend to lack effective governance and or control and therefore difficult to manage and are prone to errors
Missing processes
Design new processes where there are no established processes or gaps in existing processes
Outdated processes
Eliminate processes that no longer add value. “Don’t change it if it’s not broken” can only go so far, businesses evolve and when systems fail to adapt with the times and to new technologies, businesses struggle to scale efficiently. Legacy system incompatibility error!
Lack of performance metrics and KPIs
Without information, measuring attainment of goals becomes guesswork. Are we better today than we were yesterday and by how much?…Businesses need reporting systems/mechanism to enable decision making
Undocumented business processes
Processes which live in the mind of business owners or specific employees who perform those duties. When employees leave, they leave behind a huge information gap and training the next employees becomes time consuming.
Our Values
Client-centric
We put the client’s needs and success first in everything we do.
Creative innovation
We constantly seek new and creative ways to solve problems and optimise processes.
Agility
We embrace change and rapidly adapt to meet emerging challenges and opportunities.
Collaboration
We foster a culture of teamwork, open communication and knowledge sharing. We strongly value working closely with our clients.
Excellence
We hold ourselves to the highest standards of quality, efficiency and value delivery.
Passion
We approach each project with energy, enthusiasm and commitment to outstanding results.
Fun
While serious about our work, we believe in maintaining a spirited, upbeat and enjoyable environment.
Optimism
We believe every process can be improved and focus on solutions.
Simplicity
We aim to simplify complex processes to make work easier.
Work-Life Balance
We promote flexibility and balance for our team and clients.
Continuous Improvement
We are always looking for ways to optimise and enhance.
Integrity
We operate with honesty, transparency and high ethical standards.
Our Mission
To create a future where businesses thrive through optimised efficiency, fulfilled workforce and delighted customers. We aim to make business processes smooth and effortless, allowing companies to focus on what matters most – serving their customers with excellence. Our aspiration is to be the leading expert and partner for business optimisation, guiding organisations to unlock their full potential.
Book 1 Hour Consultation
Let’s start with a conversation and see how we can help you.