Process clarity
Is the work defined, written down and done the same way?
Research basis: Hammer (2007) process design; Rosemann and vom Brocke (2010) methods.
Free diagnostic
Free business process health check.
Answer 13 quick questions and see how your business processes score on clarity, ownership, measurement, flow, technology and change. You get your two biggest opportunities and a practical first step for each. About 2 minutes, no email needed.
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What we measure
Six dimensions of a healthy process.
Each question maps to one of six dimensions drawn from published business process management research, so the result points at causes, not just symptoms.
Ownership and governance
Does someone own each key process and keep it aligned to goals?
Research basis: Hammer (2007) process owner and governance; Rosemann and vom Brocke (2010) strategic alignment and governance.
Measurement
Do you know how long work takes and where it goes wrong?
Research basis: Hammer (2007) process metrics.
Flow and waste
How often does work wait, bounce back or get re-typed?
Research basis: Womack and Jones (2003) lean waste.
Technology and automation
Do your tools carry the load, or do spreadsheets and email?
Research basis: Rosemann and vom Brocke (2010) information technology; Dumas et al. (2018) automation.
People and change
Do changes stick, and can your team raise and fix problems?
Research basis: de Bruin and Rosemann (2005) people and culture; Hiatt (2006) ADKAR.
The research behind it
Built on established models, honest about their limits.
The scoring draws on three bodies of work. Hammer's (2007) Process and Enterprise Maturity Model rates processes on design, performers, owners, infrastructure and metrics, and argues a process is only as strong as its weakest enabler, which is why we highlight your two lowest dimensions rather than just an average. The BPM maturity literature identifies strategic alignment, governance, methods, information technology, people and culture as the core factors (de Bruin and Rosemann, 2005; Rosemann and vom Brocke, 2010). Lean thinking contributes the focus on waiting, rework and double handling (Womack and Jones, 2003), and the people dimension reflects change models such as ADKAR (Hiatt, 2006). The Business Process Management lifecycle of discovery, analysis, redesign and monitoring (Dumas et al., 2018) shapes the suggested first steps.
The other side of the coin. Maturity models are widely used but also criticised: they can oversimplify, they may not suit every organisation, and following them mechanically can fall short when it ignores your specific context (Plattfaut et al., 2011). This health check is also self-reported and has not been independently validated, so your result is a prompt for a conversation, not a verdict. Question wording, the 0 to 3 scale and the band thresholds are our own design choices informed by this literature.
References
- de Bruin, T. and Rosemann, M. (2005) 'Towards a business process management maturity model', ECIS 2005 Proceedings. Available at: https://aisel.aisnet.org/ecis2005/37
- Dumas, M., La Rosa, M., Mendling, J. and Reijers, H.A. (2018) Fundamentals of business process management. 2nd edn. Berlin: Springer. Available at: https://link.springer.com/10.1007/978-3-662-56509-4
- Hammer, M. (2007) 'The process audit', Harvard Business Review, April. Available at: https://store.hbr.org/product/process-audit/R0704H
- Hiatt, J.M. (2006) ADKAR: a model for change in business, government and our community. Loveland, CO: Prosci Learning Center Publications.
- Plattfaut, R., Niehaves, B., Pöppelbuß, J. and Becker, J. (2011) 'Development of BPM capabilities: is maturity the right path?', ECIS 2011 Proceedings.
- Rosemann, M. and vom Brocke, J. (2010) 'The six core elements of business process management', in vom Brocke, J. and Rosemann, M. (eds) Handbook on business process management 1. Berlin: Springer, pp. 107-122. Available at: https://eprints.qut.edu.au/70204/
- Womack, J.P. and Jones, D.T. (2003) Lean thinking. 2nd edn. London: Free Press.
Questions
About the health check.
How long does the process health check take?
About 2 minutes. There are 12 multiple-choice questions about how work gets done, plus one about your biggest frustration. That time is our estimate for a typical visitor, not a measured average.
Is my information stored or shared?
No. Your answers are scored in your browser. Nothing is sent to us unless you choose to email yourself the result, and even then we do not store your answers. If you tick the optional box, we may contact you once about your result.
How accurate is the score?
It is a conversation starter, not a validated audit. It is built on well-known process and BPM maturity ideas, but it relies on your own view of your business, and published research cautions that maturity models do not fit every organisation. A 30-minute call, or a proper process review, gives a far more reliable picture.
What happens after I get my result?
You see your overall level, your two biggest opportunities with a practical first step for each, and an option to book a free 30-minute call. There is no obligation.
Will it recommend software?
Only if your answers point that way. We always recommend simplifying the process first, because software built around a messy process just makes the mess faster. If software is the right next step, our software division, Flo Studio Software, can build it.
Want to go deeper than a score?
Book a 30-minute consultation and we will walk through your result together.